• On a personal note

    family_website_test2Created in 1990, Welcome Service was one of the very first relocation agencies in the area. We have built our reputation and successful growth on a trademark combination of highly personalised service, dedication to client satisfaction and an uncompromising standard of ethics.

    Much has changed since 1990. The Internet and social media have made many things easier, but with information overload, trust has become even more of an issue. We believe in human contact- and in giving our clients the assurance of strong, family values. We are a family company: built by Catherine Burrus and now run by children Laetitia Papilloud and Guillaume Bédat, who manage the close-knit ‘family’ of talented professionals making up the Welcome Service team.

    With an unparalleled body of experience and local knowledge, Welcome Service has just one mission: to work closely with each client, ensuring smooth, stress-free installation and integration in French-speaking Switzerland. We’re here to be of service.

  • Our values

    Our philosophy
    Each individual, each family, each business is unique.

    Our aim
    To ensure that your arrival and residence in French-speaking Switzerland is successful by providing you with complete assistance tailored precisely to your requirements.

    Our strength
    A combination of professionalism, discretion and in-depth knowledge of the region’s resources. Our team shares a highly developed talent for attention to detail, along with flexibility, availability, perseverance – and total dedication to getting the job done.

    Our difference
    As a family-owned company operating for over 30 years in the French-speaking part of Switzerland, we have a unique place. Being completely independent, we are free to put the client’s best interests first – always!

  • The Welcome Service network

    Welcome Service is


    We are independent
    This is not simply a case of no commission but also the fact that we are free to recommend the best person for the job (removals, maintenance, services, etc) on the basis of cost/benefit because we are beholden to no-one and have no affiliation above and beyond the industry network and a commitment to recommend like-minded service providers.

  • Our Coverage